Refund Policy

PREMIUMWiX
TEMPLATES

In light of the fact that PremiumWixTemplates.com is offering non-tangible, irrevocable, and easily copied goods, we do not issue refunds once the order is accomplished and the product is sent.  It is your responsibility as a consumer to inquire, review and understand refund policies prior to purchasing any product or service from our site. Please note, the products and services we sell can easily be copied or reproduced upon receipt of its deliver, this is why we do not honor refund requests on delivered products or services that have been rendered.

 

Nonetheless, we can understand if a unique circumstance arose that could compromising the integrity of one or more of our products.

 

100% Refund, If Requested

 

  • Prior to the delivery or commencement of any product or service, no questions asked, or

  • Applicable to only non-delivered products or services.

 

Refund Restrictions

 

  • Refund not applicable to purchases made on or before December 31st, 2015.

  • Refund not applicable once three rounds of revisions are requested.

  • Refund must be requested within 7 calendar days from date of the purchase.

  • Refund not applicable on bulk hours.

  • Refund not applicable on marketing campaigns of any kind.

  • Refund not applicable on SEO services.

  • Refund not applicable on any form of graphic design services.

  • Refund not applicable on domain registration fees.

  • Refund not applicable for express service clients.

  • Refund not applicable on shared screen training services, prior or after.

  • Refund not applicable for prepaid hosting fees.

  • Refund not applicable on convenience fees.

  • Refund must be requested in writing.

 

Please note, our policies are made easily available for review prior to any purchase being made, therefore we do not bear any responsibility lacking of customer, we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

 

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

 

Therefore, we DO honor isolated requests for the refund for the following circumstances:

 

  • Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing Department in writing within 7 days from the original order placing date. Otherwise the product will automatically be considered received and downloaded and no further consideration will be made otherwise;

  • Download and unzipping issues: it may happen so that you are having problems while downloading the product or it’s unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;

  • Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours of receipt of details of defect. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; please be advised that temporary access to your Wix account will be requested and required by our technicians in order to identify and fix the possible issue or issues with our Product. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your Wix account will result in your immediate disqualification for a refund.

  • Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website offering and displaying details on the product. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are made available for evaluation purpose at our free sample templates section.

 

Contact Us

Please allow 12-24 hours for our Support Team to get back to you regarding the problem. Any and all requests for a refund must be submitted to info@premiumwixtemplates.com within the period of 1 week (“7 Days”) following the transaction in question.  We highly recommend that you include within this request, a detailed and grounded reason why you are requesting a refund. Please make sure your request does not contradict our Terms and Conditions policies. If an exception for refund is granted, it can only be fulfilled upon receipt of a Waiver of Copyright signed by you.